Prompted For Leadership Greatness: Volume 46 , When Someone Pushes Back/Emotions

Three prompts for staying effective when a hard conversation doesn't go the way you planned. This volume walks you through staying steady and grounded when someone gets defensive, meeting real tears with genuine compassion without abandoning the point of the conversation, and recovering a conversation that's escalated into an actual argument, including the honesty to see your own part in how it got there. Part of The Hard Conversations shelf in the Prompted for Leadership Greatness library.